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Lab Standards and Policies

 

 

LAB DISCRETION PARAMETERS:

  • Forefoot Posting: 6 degrees maximum varus and 4 degrees maximum valgus

 

  • Rearfoot Posting: 4 degrees varus is standard - Lab standard is 4/4 except for arch filled devices 

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SERVICES:

  • Standard turnaround in-lab is 5-7 working days

  • Refurbishes and adjustments turned around in 3-5 working days

  • FREE adjustments first 45 days

  • Computerized digital castings are stored for at least 5 years

  • Consultation services available which are always free
     

SUPPLIES:

  • FREE Casting Kits

  • FREE Order Forms

  • FREE Mailing Labels
     

SHIPPING:

  • All completed devices will be returned by UPS ground rate

  • Next Day and 2nd Day Air will be charged at current rates plus handling charge

  • Shipping and Handling is included in the price of the device

 

INVOICING AND TERMS OF PAYMENT:

  • Payment (check or credit card) is required with each order

  • Visa, Mastercard, Discover, and American Express payments are gladly accepted
     

DISCOUNTS:

Professional Courtesy

  • Each doctor is entitled to one FREE PERSONAL PAIR every 2 years

  • Eligibility begins after the doctor has ordered and paid for 6 new pair

  • Members of doctor's immediate family and staff receive a 10% discount for their devices

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WARRANTY:

  • All devices are warranted against defects in workmanship, materials and fit. Adjustments will be made for a period of 45 days after invoicing. Topcovers and extrinsic posts (crepe) cannot be warranted due to varying levels of patients activity

  • All orthotic polypropylene shells are warranted for 10 years against breakage

  • Devices made by any other lab requiring refurbishment will not be warranteed

  • Abuse of any kind (i.e., prolonged exposure to the outside elements, extreme heat, chewing by pets, etc.), loss or outgrowth is not covered under this warranty

  • M-Tech Lab will provide adjustments for each device as needed within the first 45 days of ordering the orthotics free of charge

  • Due to the fact that M-Tech Lab, Inc. manufactures custom orthotics, after the above 45 day period no refunds will be given on orthotics ordered inappropriately, incorrectly or not accepted by patient

Payment Methodes
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